2.8
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Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
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I own a DC41 - supposedly their best vacuum.The thing works fine but one plastic part or another is always breaking.

Dyson tells me how tough their polycarbonate plastic is (like crash helmets or riot shields - they said) but the plastic is thin, brittle, unreliable and expensive as *** to fix. The plastic rollers on the soleplate routinely fall out and are lost. This causes the thing to develop incredible suction and stick to a hardwood floor like glue. Very hard to move and useless.

To top it off the little rollers cost $4 and the axle to put them on is another $4.

Rediculous.Save your money - I have a Shark vacuum that works just as well and cost about a third as much as the plastic Dyson.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any) as the author lost $600. This person is overall dissatisfied with Dyson. The most disappointing about dyson dc41 animal upright vacuum cleaner at Dyson was buys expensive, expensive and plastic Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Dyson.

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