Dyson Reviews

Zero stars of I could. New vacuum had a $15 part break.

After 3 weeks of out of stock they finally ship the part. Received a filter for a fan. I dont even own a Dyson fan. Another two week wait for back in stock only to get an email saying the part order had been cancelled.

After jumping through hours of hoops I get the part shipped again (after waiting 3 weeks for stock again). You guessed it, wrong part. After 2 days of arguing with them telling me no really its a similar part you just dont know how to install it they finally sent me a label to return the entire vacuum (for a broken $15 part). A week for it to get there and 14 days to process, another week to receive it.

*** worked for 45 seconds and stopped running, no exaggeration. Yup, another label, another 3 week wait again.

Ive used my new vacuum 5 days (and 45 seconds) out of the last 12 weeks.

Awful awful awful awful worst ever experience with a product!!!

I've been a Dyson customer for years, but my recent experience at their service center has left me deeply disappointed.

When I brought my vacuum in, the technician told me it needed cleaning for $25 and agreed I could clean it myself. He then cleaned it anyway -- without my authorization -- and charged me $25 regardless.

That's not a service fee. That's a charge for something I never approved.

Dyson's customer support response was equally frustrating. Rather than acknowledging the unauthorized charge, they pointed me to their terms and conditions and offered a 20% discount on a future purchase -- as if I'd want to buy another Dyson after this.

$150 in repair costs (the $25 plus a $125 part they say I need) is a lot to spend on a vacuum that has repeatedly had issues. What I needed was honest advice about whether this repair was even worth it.

What I got was a bill I didn't agree to.

Dyson's products are premium-priced. Their service should match.

It doesn't. I won't be returning.

I don't have a question. I just spoke to a Dyson representative on the phone.

I've had my Dyson for a year and a half and I'm having problems with it. I've troubleshooted it through AI through Dyson and I still can't get it to work. Your machine is crap. I would never buy a Dyson again.

There were four family members that have bought it and all of them have gotten rid of it because it's the same thing: it stops working, it's expensive, and it's junk, and you won't do anything about it. Do you want me to take it and get it diagnosed at a center and pay for it?

I'm paying for it just by owning a Dyson. Your product sucks.

On December 7, 2025, I purchased a Dyson Airstrait Hair Straightener (Amber Silk) from Dyson Turkey via Hepsiburada as a gift for my wife. Upon receiving the product, we noticed that the hair clip and carrying pouch, which are supposed to be included in the box, were missing.

After reviewing customer comments on Hepsiburada and speaking with friends who purchased the same device, I learned that Dyson Turkey has sent the missing accessories to some customers who contacted customer service after purchase. Based on this information, I contacted Dyson Turkey customer support myself. However, I was informed that these accessories were provided only while stocks lasted and that customers who purchased through Hepsiburada were not eligible to receive them, even if the product was sold by Dyson Turkey. I find it unacceptable that customers who paid the same price are treated differently, and that our issue was dismissed with explanations that do not resolve the unfair situation.

As a long-time Dyson customer, I am extremely disappointed with this approach and with the unequal treatment applied. I respectfully request that the missing hair clip and carrying pouch be sent to me free of charge and without further delay, so that my grievance can be resolved properly.

I would also like to emphasize that it is particularly concerning that these accessories are said to be out of stock when requested as part of a campaign, yet are available for separate purchase, which I believe does not reflect the standards expected from Dyson Turkey. I look forward to your prompt response and a fair resolution to this matter.