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Same as many other reviewers here; Dyson Inc has horrendous online service and outrageous policies. First; upon ordering a $500 cordless vacuum from them that included expedited 2 day shipping I was disappointed to not receive item for over a week! I guess their...
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2.4
I didn't like
  • Everything regarding customer service
#1173905
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I ordered parts that I need to operate vacuum on Jan 10 and on Jan 21 I get shipping confirm that parts will arrive in 3 to 10 days. That is two to three weeks to provide essential parts. I called the service center in Chicago around 7AM on a Thursday, waited about 10...
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2.6
#1173581
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Horrendous customer service! The Dyson reps, when you finally get to talk with one, flat-out lie. I never got my 3 free tools. When I called, I was told they were scheduled to be delivered the next day. When I called back 3 days later, I was told they were never...
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3.0
I didn't like
  • Customer service
#1171213
Reply to reviews

I expected more as many of you I feel foolish about my dyson

Dyson
#1146928
Wow the vacume arrived in two days this was good. Nine months later it broke and the warranty is taking weeks to shop parts . There is no reasonable response from dyson. Should have got a Rainbow Vacume.
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Dyson. Refund

Dyson
#1042899
1.0
Details
Dyson sent 2 units one was returned they charged me twice. No refund been a month. They called today said the refund was issued. A lie it was not. I will return my other Dyson ask my bank for 2 chargebacks and get away from such a corrupt company.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Dyson Dc17 Vacuum Cleaner Review

Dyson
#987712
1.2
Details
D.C.-17 stopped working as normal. Unit was out of warranty and Dyson was anything but sympathetic. I own 2 Dyson vacuums but based on this problem and total lack of Dyson effort to help me, I am done with Dyson! They really suck!!! No pun intended.
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Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Short Review on November 28, 2016

Dyson
#963053
1.0
Details
Tried to order a vacuum online...representative refused to take my money because my physical address was not in their usps database. Apparently they don't need the business.
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Price Affordability
Website
Dyson simply has no respect for its clients. At first, I had to put two orders of the same product through because I had problems with delivery. When I asked one of the orders to be cancelled, they simply stated it couldn't be done because they didn't have any...
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2.2
I liked
  • Product and that is it
I didn't like
  • Worst buying experience of my life
  • Everything regarding customer service
  • Poor horrendous service
#1170091
Reply to reviews
And I thought Comcast Customer Service was poor. I received my Dyson order today but it was missing the 3 free attachments that were supposed to be in the order. Love the vacuum but IDyson customer service is abysmal. I sat on the phone for over an hour the day I...
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Anonymous
Wleywonka

Just bought a Dyson myself but on the receipt it has this info “Please note tools, accessories, and spare parts, are not eligible for free 2-day or next-day shipping. They wil...

1.8
#1166150
Reply to reviews
tried so many times, on hold at a1800 number, have tried to get help for repair in my area but no appliance repair person will touch your products. we pay a lot of money for your products only to find that they are of poor quality and impossible to have repaired unless...
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#1165930
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Returned a humifier under warranty for a replacement in early December. After 10 phone calls to customer NO Service I still have not received my replacement unit..after everyone promised that it was coming since they had received my old unit. These folks truly suck in...
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Anonymous
William

" After 10 phone calls "... you still hadn't figured out that your method was ineffective ?W-R-I-T-I-N-GThe only way to complain.Send it via Certified Mail return receipt requ...

2.3
I liked
  • Unacceptable
I didn't like
  • Lack of communication
#1157951
Reply to reviews
Do NOT order anything directly from Dyson. Do NOT do it. In one of the worst bait and switch processes ever, you will not have an easy time returning your item. They lie to consumers and promise a 2 hour email response time. It doesn't come for days and when (or if) it...
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2.1
#1155801
Reply to reviews
I ordered a Dyson multifloor 2 on 11/24/17 and was told that this will be shipped within 2 days. I even told the representative that I was leaving out of the country on 12/11. She said it was ok and you’ll receive the order in plenty of time. 12/6 has passed, still...
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Anonymous
Anonymous

Another issue that Dyson that does not care about is their digital support team at question@dyson.com offers a 2 hours response time 24 hours a Day is another of this company’...

1.0
#1154359
Reply to reviews
Bought dyson vacumn December 5 paid same day with pay pal. did not get order confirmation from dyson. called twice and they assured order was successful and would arrive by Christmas. after 9 days got email that they cancelled order with no reason. called back and said...
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Anonymous
Anonymous

You are absolutely right. Amazon should buy Dyson, Jeff Bezos can teach these *** about customer services.

3.3
I didn't like
  • Customer service
#1154065
Reply to reviews