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2.1

I was told to return my AM09 for it failed four times on a H2 failure . I explained to customer service that i have a medical issue and was told item would be delivered in three days per her supervisor ?

Four days later and a call into customer service item was put om a 7/10 day delivery . I respiratory condition with out a fan have put me at risk and i thought for sure i had explained it to person i was talking to ,I was put on hold for a few minutes and then was told i,d get a call back after talking to her supervisor.

Five minutes later she called back and i was told it was approved for a three day delivery ? Not so happy here in shoreline ,Washingfton Walter A Harding

Reason of review: Poor customer service.

Preferred solution: Full refund.

Dyson Pros: Customer service, Allusion of quality service.

Dyson Cons: Dyson was not forthwight about delivery.

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Guest

This is the second Heater/Fan we have had to return to Dyson. They seem to only last about 1 year and then either melt or just quit working.

We love it when they are working but Dyson customer service is horrid.

Although they are polite/nice, they lie, big time. Both times I returned a defective heater/fan, I was promised they would ship the replacement as soon as UPS had the defective one and we would have the new replacement in 3 - 4 days.

Both times I was lied to and the replacement was not shipped. The first one took 5 weeks to get to us and so far the second one hasn't even been shipped after 9 days.

Jaleal Gih

I made a very serious error in purchasing this product if used year round summer,fall winter spring

there is not much chance this unit will last two years ,plus the high cost that's two hundred dollars

for heater and fan when i check out the cost of units sold separately from other manufacturers

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